Q

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After waiting 21 days, I am now the proud owner of a new shiny Sky Q box. Actually I’m the owner of two! Though Hugo has claimed the second box.

It’s been a very frustrating day though. I was told some time between 8 & 1. So cleared my diary so I could be here. At 11:50 I got a message from a bot telling me there was a delay and they might not get to me today. Argh! Then I got a text saying 12:15 & 2:15. Closely followed by another message to say engineer was on his way. But not from where?!

Finally he arrived and confirmed my Sky box was deceased. So new box it is!

For some reason, they ‘upgraded’ me to Ultra HD and multi room. I felt rather sorry for the poor engineer when he asked where the other TV was. Ummm I only have one. And it doesn’t do Ultra HD.

After a number of live chats and phone calls, I finally found someone who could help. Apparently I’m not the Account Holder. Only been with Sky for 23 years! I had the wrong password. Even though it was OK before. Oh and I couldn’t have had an engineer today as my account is closed. At one point I was transferred to technical support. Why?! Lord help me, I was tearing my hair out.

It turns out that while I’ve been with Sky such a long time, the account is still in my ex-husband’s name. After a decade, they finally allowed me to change this over to my name. So fingers crossed I won’t have so many challenges next time.

They’ve removed the bits I didn’t want or ask for. And they gave me money back for not being able to use my dead box, a discount, Sky Cinema free for 2 months and Netflix for free. Hurrah!

So what have I missed?!

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Published by langlep

So 2020 was going to be my year. The year I got my life sorted after being served redundancy notice from my job in November 2019. The year I ticked off more things from my horsey bucket list. The year I got my mental health back under control and reduced stress in my life. I had a plan. And it was a good one. Then the plan changed dramatically on 2 January. I came off my horse at speed and broke my ankle. Badly. Like all good equestrians, I got back on and rode back to the yard, sorted Buddy out and then drove myself to A&E. That’s where this journey really began... I was sent home from A&E and told to crack on, only to receive a phone call later to say they’d missed a fracture (and a rather serious one at that). Whoops! So fracture clinic on 3 January, surgery on 5 January and home to recover. I started this blog as a way to chart my recover back to the saddle. As I cleared clinics and competitions out of my diary and wondered what the next few months would bring, it's been a safe space for me to say how I'm feeling. The new plan was to get a new job, to keep Buddy is kept ticking over and recover from my injury. Another good plan! I didn't expect a global pandemic, lockdown and all that happened in 2020. This blog has changed over time but it's continued to be my safe space to share the things going on in my life, with Buddy and the cats. Enjoy!

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