Welcome to blog! I started it in 2020 to chart my recovery from breaking my ankle (hence the name). I guess no-one saw a global pandemic coming. It's turned into a place where I can talk about the things happening in my life, my horse and my cats. Enjoy!
What a wonderful way to end a rather frustrating day. Customer Service is a dying art. Or maybe we’ve gone too far with the whole ‘keeping your account secure’ thing. I’ve been stuck in an email loop trying to prove who I am. Honestly, it made me laugh and almost cry at the same time.
I have to admit, they got off on the wrong foot by sending me an email addressed to ‘Valued Customer’. That’s rich when you hear where we went next…
Questions like ‘what’s the email address associated with the account?’ Umm that would be the email address you’ve emailed me on.
‘What’s the account number?’ Oh the one on the email I originally sent you?! That one?!
‘What’s the name on the account?’ The name I put in the original email? No, I’ll repeat it. It’s Philippa.
‘Sorry we can’t accept your answers as you signed your email Pip. Not Philippa…’
Give me strength!! So I called them. Ranted for a while. Still getting no further with answering the questions I had. Eventually the poor person on the phone said she’d raise a complaint for me. I did apologise to her as it wasn’t her fault.
Please tell me it’s not just me?! Then they had the cheek to send me a ‘customer satisfaction survey’. Lock and load people…!
At least my ride was much more pleasant. It was the perfect temperature. Perfect ponies. Perfect company. Just perfect.
So 2020 was going to be my year. The year I got my life sorted after being served redundancy notice from my job in November 2019. The year I ticked off more things from my horsey bucket list. The year I got my mental health back under control and reduced stress in my life.
I had a plan. And it was a good one. Then the plan changed dramatically on 2 January. I came off my horse at speed and broke my ankle. Badly. Like all good equestrians, I got back on and rode back to the yard, sorted Buddy out and then drove myself to A&E. That’s where this journey really began...
I was sent home from A&E and told to crack on, only to receive a phone call later to say they’d missed a fracture (and a rather serious one at that). Whoops! So fracture clinic on 3 January, surgery on 5 January and home to recover.
I started this blog as a way to chart my recover back to the saddle. As I cleared clinics and competitions out of my diary and wondered what the next few months would bring, it's been a safe space for me to say how I'm feeling.
The new plan was to get a new job, to keep Buddy is kept ticking over and recover from my injury. Another good plan! I didn't expect a global pandemic, lockdown and all that happened in 2020.
This blog has changed over time but it's continued to be my safe space to share the things going on in my life, with Buddy and the cats. Enjoy!
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Tales, Tails and Talus 