Evenfall

What a wonderful way to end a rather frustrating day. Customer Service is a dying art. Or maybe we’ve gone too far with the whole ‘keeping your account secure’ thing. I’ve been stuck in an email loop trying to prove who I am. Honestly, it made me laugh and almost cry at the same time.

I have to admit, they got off on the wrong foot by sending me an email addressed to ‘Valued Customer’. That’s rich when you hear where we went next…

Questions like ‘what’s the email address associated with the account?’ Umm that would be the email address you’ve emailed me on.

‘What’s the account number?’ Oh the one on the email I originally sent you?! That one?!

‘What’s the name on the account?’ The name I put in the original email? No, I’ll repeat it. It’s Philippa.

‘Sorry we can’t accept your answers as you signed your email Pip. Not Philippa…’

Give me strength!! So I called them. Ranted for a while. Still getting no further with answering the questions I had. Eventually the poor person on the phone said she’d raise a complaint for me. I did apologise to her as it wasn’t her fault.

Please tell me it’s not just me?! Then they had the cheek to send me a ‘customer satisfaction survey’. Lock and load people…!

At least my ride was much more pleasant. It was the perfect temperature. Perfect ponies. Perfect company. Just perfect.

Budgeting

OK so I might be a bit cross-eyed this evening. I spent nearly 4 hours on calls going over the budget for a Conference I’m working on. It’s a big one, so lots to capture.

We’ve broken the back of it. Ended up with lots more questions so tomorrow I will be doing my best to answer them.

Now we know that I’m not really a numbers girl. I much prefer words. These numbers are rather important so need to be right.

People sometimes ask me if event management is just the bit at the actual conference. Believe me there are a million and one things to get done beforehand. I’m going to be a busy girl. Good job I love it!

Manic Monday

Today has been a very odd day. One of those days where I’ve got a lot done and at the same time gone round in circles.

Literally as I got stuck in a loop with social services over a question about my Mum. After being passed around, I eventually found the right person to speak to. Everyone was really helpful. Just couldn’t answer the question. Rather frustrating.

Hopefully I’ll get an answer tomorrow. At least I got to top up my vitamin D with coffee and kitten cuddles in the sunshine.

Well when they weren’t tearing round the garden like loons! They were both rather manic too! They do make me laugh with their antics.

Bin humour

I saw this bin at the hospital today. Made me laugh. So many jokes to make. And so many questions! Who decides what waste is offensive? When did that even become the term?

Do we live in a world where everything and anything can be deemed offensive? Or is that’s just how it seems. We seem to have lost a lot of the joy and things are all very serious.

I’m saddened by so many things I see today. There are many sides to every story I know. Right now, there seems to be a lot of very loud voices drowning out the voices of reason. Common sense is dying. Or maybe I’m just getting older and fed up of all the bullshit.

Whatever the reason, this bin isn’t big enough for all the crap right now…